Overview
A Fortune 10 company partnered with Nextant to launch an ambitious initiative: recognizing and empowering their top-performing partner organizations by spotlighting their operational excellence. The goal? To help these partners stand out, unlock strategic growth opportunities, gain access to exclusive tools and resources while also reducing client-handled support incidents and driving cost savings.
Unlock scalable growth through smart automation.
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Challenge
The client envisioned a program that would assess partner eligibility, track operational performance, and encourage continuous improvement, all while offering a seamless and engaging user experience. But with hundreds of partners involved and limited internal resources, their manual, file-based approach simply wasn’t sustainable.
They needed a solution that could:
- Reduce manual overhead
- Centralize processes and data
- Support global expansion
- Deliver meaningful insights to both the client and its partners
That’s where Nextant came in.
Solution: A Modern, Automated Ecosystem Built With PowerPlatform
To meet the client’s goals, we designed and delivered a suite of Power Apps, supported by more than 12 Power Automate flows and integrated Power BI dashboards. This solution allowed partners to self-serve through the eligibility process, track their progress, and access personalized improvement resources—all in one place.
We developed three specialized applications:
- App 1: Eligibility Success Path Tailored for partners that met all program criteria. This app provided full access to performance metrics and offered resources for Partners to improve their customer support.
- App 2: Improvement Assistance Built for partners who were almost there but not quite eligible. The app offered targeted feedback, personalized improvement plans, and visibility into the specific areas needing attention—motivating continued progress.
- App 3: Japan Partner Experience A localized version of the platform, customized to regional needs and language, ensuring Japanese partners had access to the same tools, insights, and training opportunities as global users.
To further boost engagement and operational efficiency, our team implemented automated flows that:
- Enrolled new users
- Sent proactive reminders for module completion
- Pulled and displayed real-time metrics from the client’s data cube
- Promoted upcoming webinars and workshops to improve partner capabilities
- Upgrade partner access to resources as they continue to improve
And with Power BI, the client gained full visibility into partner performance trends, improvement areas, and cost-saving opportunities.
Results & Impact:
Our solution didn’t just meet expectations—it redefined what was possible:
- Eliminated the need for 10 additional FTEs by replacing manual onboarding with a fully automated process
- Scaled from 100 to 370+ participating organizations, with 81 completing all modules and 118 engaging in strategic workshops
- Expanded globally, including successful adoption in Japan
- Improved partner satisfaction through a consistent, self-service digital experience with the allocated platforms
- Enabled measurable performance gains, including a reduction in support incident submissions, which essentially helped our client reduce significant costs
- Provided data-driven insights via Power BI for continuous program optimization
- Established a control group to track month-over-month cost savings, helping validate the program’s long-term ROI.
At Nextant, we believe in blending people, process, and technology to create meaningful impact. This project is a prime example of how smart automation can drive operational excellence at scale—empowering partners, reducing costs, and laying the foundation for long-term success.
Let’s build what’s next—together.
Why It Matters
At Nextant, we believe in blending people, process, and technology to create meaningful impact. This project is a prime example of how smart automation can drive operational excellence at scale—empowering partners, reducing costs, and laying the foundation for long-term success.
Let’s build what’s next—together.
Ready to scale your impact? Contact us to transform your partner onboarding with data-driven, automated solutions.
Scalability & Sustainability of the Solution
From the outset, scalability and long-term sustainability were core design principles of this initiative. Built entirely on Microsoft’s low-code Power Platform including Power Apps, Power Automate, and Power BI the solution enables rapid adaptation and expansion without the need for heavy custom development or ongoing technical debt.
Modular Architecture for Flexible Growth
Each application within the ecosystem was purpose-built but modular, allowing new features, workflows, or user groups to be added with minimal disruption. Whether onboarding new partner cohorts or localizing for additional regions, the platform can evolve alongside the client’s global strategy.
Low-Code, High-Impact
By leveraging a low-code environment, internal teams can manage, configure, and even extend the solution without deep developer support. This empowers the client with ongoing autonomy while minimizing maintenance costs and ensuring fast time-to-value for future enhancements.
Cloud-Based, Always-On Infrastructure
Hosted in the Microsoft ecosystem, the solution benefits from built-in security, global availability, and seamless integration with other enterprise systems. As business needs change, capacity can scale elastically, ensuring consistent performance and reliability.
Future-Proof by Design
Because the platform is built on widely adopted, continuously updated Microsoft tools, it avoids the risks associated with proprietary or legacy systems. With the ability to integrate AI capabilities, predictive analytics, or additional partner engagement tools, the foundation is already in place for future innovation.
In short, this solution is more than a project—it’s a durable platform for ongoing digital transformation. As the client’s partner ecosystem continues to grow, this system is ready to grow with it.
Conclusion:
This initiative exemplifies what’s possible when innovation meets intent. By replacing manual processes with a modern, automated ecosystem, the client not only achieved operational excellence but also empowered hundreds of partner organizations to thrive. Through scalable technology, real-time insights, and a user-first experience, the program delivered measurable business value, reducing costs, increasing engagement, and driving continuous improvement.
At Nextant, we’re committed to helping organizations build smarter, faster, and more connected ecosystems. Whether you’re looking to streamline operations or elevate your partner network, our automation solutions are designed to scale with your vision.
Contact us to start streamlining your operations today.
Frequently Asked Questions (FAQ)
What was the main goal of this initiative?
The goal was to recognize and support top-performing partners by streamlining their onboarding and operational improvement processes—ultimately helping them unlock strategic growth opportunities and gain access to exclusive tools and resources.
What challenges was the client facing before partnering with Nextant?
The client was struggling with a manual, file-based approach that was unsustainable at scale. They needed to reduce manual effort, centralize data and processes, support global expansion, and deliver real-time insights to both internal teams and external partners.
What technologies were used in the solution?
Nextant leveraged Microsoft Power Platform, including:
- Power Apps for partner self-service portals
- Power Automate for workflow automation
- Power BI for interactive dashboards and performance analytics
How many apps were developed, and what were their purposes?
Three specialized apps were built:
- Eligibility Success Path: For partners already meeting criteria, guiding them through final steps to unlock benefits.
- Improvement Assistance: For near-eligible partners, offering personalized feedback and improvement plans.
- Japan Partner Experience: A localized version tailored to the Japanese market.
What were the key automation features?
Automations included:
- Onboarding new users
- Sending reminders for module completion
- Displaying real-time metrics
- Promoting training events like webinars and workshops
What impact did the solution have on the client’s operations?
- Eliminated the need for 10 additional full-time employees
- Increased participation from 100 to over 370 partner organizations
- Improved satisfaction and engagement
- Reduced support incidents
- Delivered measurable ROI through tracked cost savings
How did the solution support global scalability?
The platform was designed with localization in mind, as shown by the Japan-specific app. The flexible, centralized infrastructure allows expansion into new regions with minimal friction.
Why choose Nextant for automation and partner enablement?
Nextant blends people, process, and technology to create smart, scalable solutions. This initiative demonstrates how automation can drive efficiency, reduce costs, and empower partners at every stage of their journey.
Contact us to start streamlining your operations today.
